Data Privacy and Cookies

Personal Data

Here at The Floral Boutique we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. This policy is compliant with General Data Protection Regulation (GDPR), Europe's framework for data protection laws – it replaces the previous 1995 data protection directive. GDPR gives you rights to access the information we hold about you and makes sure we meet our obligations for data management.

What this policy means for our customers:

Storing your data

We only use your data to provide you with products and services you've asked us for. If you order from our online shop, our third party partner Florist Touch will also have your data relating to your order. They are GDPR compliant to the best of our knowledge. For more information on how they use your data please refer to their website.

If you place an order with us over the phone or on our website, we'll have a written or printed record which we will keep for five years to allow us to deal with any queries you may have. This will then be shredded and carefully disposed of.

If you place an order by emailing us, any data contained in the email will be held in a password protected account and not used in any other way. Emails will be deleted as appropriate and we won't use your email address for outbound marketing activity, unless you have opted into our mailing list.

The data we hold

We only hold the data you give us to allow us to provide you with the goods and services you've asked us for. This includes your:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Name and phone number of recipient of goods and services

We don't capture any billing data, such as payment card details. Our payments are processed via PayPal; which are GDPR compliant to the best of our knowledge. For more information on how they use your data please refer to their website.

Your right to access your data

If you ask us for a copy of your data we will give this to you within a month. You also have the following rights:

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

Our mailing list

We will only send you emails relating to the specific products or services you have ordered from us, unless you have opted into our mailing list either on our website, social media, in our shop, or when placing an order on shop via Florist Touch.

If you have opted in we won't share your data with any third parties and promise not to bombard you with emails. You can expect around one email a month containing relevant info on what's happening here at The Floral Boutique, such as new products, top plant care tips or upcoming workshops.

What this policy means for our job applicants

If you share your CV with us or apply for a role here at The Floral Boutique, we will hold your details on file for a maximum of six months and only use this information for the purpose of assessing your suitability for the role.

What we will do if we think our data has been breached

If we think that our data has been breached we will follow the Information Commissioner's Office's (ICO) guidance. We will notify them of any breach where it is likely to result in a risk to the rights and freedoms of individuals – if, for example, it could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage. Where a breach is likely to result in a high risk to the rights and freedoms of individuals, we will also notify those concerned directly in most cases.

Data controller

Under GDPR 'data controller' means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be processed. Our data controller is:

Nicola Lovegrove

The Floral Boutique Carpenters farm
St. Helens
Isle of Wight
PO33 1YL

Please contact her if you have any questions about this policy and what it means for you.


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